Insight Method Support
Training, nutrition and progress support from Insight Health and Performance.
Contact support
Email enquiries@insightgym.co.uk. Include your app version, iOS version, what happened and the approximate time. Please do not send passwords, verification codes, payment-card details or full health records. Remove private information from screenshots where possible.
Membership and Apple subscriptions
To manage an Apple subscription, open iPhone Settings → your Apple Account → Subscriptions → Insight Method.
If your membership looks incorrect, contact us with your account email and approximate purchase time. Do not purchase again to troubleshoot. We cannot transfer another person’s purchase to your account.
Deleting the app or requesting account deletion does not cancel an Apple subscription. Manage renewal separately through Apple.
Imai and optional AI features
Change your AI choice in Profile → AI processing. Enable AI for the current session or remember your choice for this account on this device. Manual logging remains available if you decline.
Voice interaction needs microphone and speech-recognition permission. Close Imai to stop listening and playback, or tap to interrupt. AI answers can be incorrect and are not medical advice.
Food, camera and measurements
If barcode scanning cannot use the camera, check Insight Method’s camera permission in iPhone Settings. You can enter food manually.
Version 1.0 supports manually entered health and fitness metrics. Apple Health synchronisation is not included.
Privacy and account enquiries
For questions about your information or an account-deletion request, email enquiries@insightgym.co.uk. We may need to confirm your identity before acting on a request. Do not email passwords or verification codes.
Turning off AI does not delete information already sent to service providers. Uninstalling the app does not delete your account.
Insight Method is operated by Insight hp ltd, the company operating Insight Health and Performance, United Kingdom.